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FAQ's

Is cot linen supplied?

Unfortunately we do not supply linen for our cots and so should you book one, you must bring your own linen with you.

Can I book a specific property?

We regret that we cannot in any circumstance guarantee a particular house to our guests at the time of booking. This is left to the local supervisor though we will of course be happy take a request for a property which will be noted against the booking

How much is the deposit?

The booking deposit requested at the time of booking to confirm your reservation is €250.00.

What if I have to cancel - do I get a refund?

The booking deposit is non-refundable.

What are utilities?

Utility charges cover the use of electricity and heating in your holiday home during your stay. They are charged based on meter reading for electricity & oil dependent on property type.

What is a security deposit for?

The booking deposit will double as the security deposit for the property. The security deposit is simply insurance against damage or breakage in the property. It is fully refundable up to 7 days after departure, once the supervisor is satisfied that the property is in order. Please refer to our terms and conditions for further details.

Are Pets allowed?

No Pets allowed

How do I make a complaint?

In the unlikely event of a complaint, it should be brought to the attention of the site-manager immediately. Failing a satisfactory solution, you should contact Stay Tralee Office Manager in writing at Stay Tralee. 9 Orchard Way, Oakview Village, Tralee, Co Kerry. Complaints need to be sent in within 14 days of departure.

Are the properties suitable for children?

Children are very welcome at all of our properties; in fact self catering accommodation is the perfect choice for families. With our state of the art child care centre, Oakview Village is the number one family friendly holiday location in Tralee.

What Facilities are there for children?

Oakview Village Childcare Centre is located inside the Village and can provide day care and summer camps for children of all ages holidaying in Tralee.  Oakview Village Childcare Centre is an award winning facility and has won the Private Childcare Centre Award for excellence. 

Do you supply cots & highchairs?

Yes we do on request at the time of booking.

Do you supply stair gates?

No – we do not provide stair gates for insurance reasons, and it is up to the parents or guardians of small children to make arrangements about bringing their own if it is required in a property.

Do you provide bed linen?

We provide bed linen free of charge. All of beds are supplied with a duvet, pillows and appropriate duvet covers and pillow cases.

Do you provide towels?

We provide towels for an extra charge of €3 per set, which is one bath and one hand towel. You must request and pay for these at the time of booking, or you may bring your own towels.

Do you provide tea towels?

Yes, we provide 2 tea towels as standard.

Are there additional charges when I arrive at the property?

Excluding utilities used during your stay there are no additional charges on site excepting those already stated at the time of booking. However you may request extra towels or cleaning during your stay for which you pay the local supervisor. 

Is there car parking?

Each property has at least one designated car space per property.

Is there local tourist information available at the property?

Local tourist information relative to the particular area will be available at each property and our staff will be delighted to answer any queries you may have on local attractions and amenities.

Is there broadband access at the property?

Broadband access is not available in self catering properties. Mobile telephone coverage is excellent.

Is there a DVD in the property?

DVD’s are available in all properties.

Is there a hairdryer in the property?

Hairdryers are not available in all properties, so it is advisable to bring your own.

What does 'On Request' mean?

'On Request' properties are not available to book online. You must submit a request for the required dates and one of our reservations team will contact you within 12 hours.

How do I make a complaint?

In the unlikely event of a complaint, it should be brought to the attention of the site-manager immediately. Failing a satisfactory solution, you should contact Stay Tralee and a written complaint should be logged within 14 days of departure.

What time can I arrive at the property?

Check in times are between 3.00 p.m. and 5.00p.m at a property. This is to give our staff time to changeover the property after the last departure and prepare it for your arrival. Arrival times outside these hours may be possible, but strictly by arrangement with the local supervisor.

At what time must I leave the property?

Departure time during peak periods, i.e. July and August is 10.00 to allow the supervisor adequate time to prepare for the next guests arrival at 3.00 p.m.

May I arrive outside the normal times?

Arrival times outside these hours may be possible, but strictly by arrangement with the local supervisor.

Do I have to clean the property when I am leaving?

We hope you will find the property clean and welcoming for your arrival. We look after the final clean before the next visitors, but expect our guests to leave the property in a clean and tidy condition on departure.

Do I need to have my own transport?

If you intend confining your visit to Tralee town then transport is optional as we are located within walking distance of the town centre. However it is recommended to have your own transport if you intend travelling to the beach or locations outside Tralee. However there are trains and bus service to many of the main towns and cities. The train and bus station is located within 10 walking distance of Oakview Village.